Privacy Policy

Information We Collect

When you use our website or book an appointment, we may collect personal information that you provide directly to us.

This may include:

• First and last name
• Email address
• Telephone number
• Gender
• Appointment date and time
• Selected service or service type
• Booking reference and appointment status
• Information necessary to identify or verify a returning client

Additional clinical or medical information may be collected separately by The Skin Lab Jamaica as part of consultation, assessment or treatment and may be maintained within the clinic's clinical or electronic medical record systems.

How We Use Your Information

We may use your information for purposes connected with providing and managing our services, including:

• Creating and managing appointment bookings
• Confirming appointment availability
• Sending booking confirmations and appointment-related communications
• Processing or confirming payments
• Creating or updating appointment information within our clinical or administrative systems
• Identifying and assisting returning clients
• Responding to enquiries and support requests
• Preventing fraud, abuse or unauthorized use of our services
• Maintaining the security and reliability of our website and systems
• Meeting legal, regulatory, professional or record-keeping obligations

Appointment Communications

We may use the email address and telephone number you provide to send communications directly related to your appointment.

These communications may include:

• Appointment hold notifications
• Payment-related notifications
• Appointment confirmations
• Important appointment changes
• Service-related administrative messages

Depending on the communication services available to the clinic, messages may be delivered by email, SMS, telephone or WhatsApp.

Payment Information

Online appointment payments may be processed through a third-party payment provider.

When you proceed to payment, you may be redirected to the payment provider's secure payment environment.

The Skin Lab Jamaica website does not need to store your complete payment-card number, security code or other sensitive card credentials in order to confirm the booking.

We may retain transaction-related information necessary to identify and reconcile a payment, such as a payment reference, amount, currency, status and booking reference.

Clinical and Appointment Records

Information collected through the online booking process may be transferred to or associated with The Skin Lab Jamaica's appointment, administrative or electronic medical record systems.

Clinical records may include information provided during consultation or treatment that is not collected directly through the public website.

Access to clinical information is restricted to authorized persons who require it for legitimate clinical, administrative or operational purposes.

Service Providers

We may use trusted third-party service providers to operate parts of our website and appointment services.

Depending on the service being provided, these providers may assist with:

• Website hosting and infrastructure
• Payment processing
• Email delivery
• SMS or messaging services
• Security and website protection
• Appointment and clinical system integration

Personal information is shared only to the extent reasonably necessary for the relevant provider to perform its service.

Security of Your Information

The Skin Lab Jamaica takes reasonable administrative and technical measures to protect personal information against unauthorized access, alteration, disclosure, loss or misuse.

These measures may include:

• Encryption of sensitive information
• Secure website connections
• Access controls
• Protected system credentials and secrets
• Logging and monitoring
• Restricting access to authorized personnel

We use appropriate administrative, technical and security measures to protect personal information from unauthorized access, disclosure, alteration, loss or misuse. These safeguards are reviewed and strengthened as our systems and services evolve.

Information Retention

Personal information is retained only for as long as reasonably necessary for the purposes for which it was collected or as required for legal, clinical, professional, accounting, security or regulatory purposes.

Different categories of information may be retained for different periods depending on the nature of the record and the reason for maintaining it.

Cookies and Technical Information

Our website may use cookies or similar technologies that are necessary for security, website functionality, session management or user experience.

We may also collect limited technical information such as browser type, device information, IP address, request logs and security-related information when necessary to operate and protect the website.

If optional analytics or marketing cookies are introduced in the future, additional notice or consent may be provided where appropriate.

Your Information and Your Choices

You may contact The Skin Lab Jamaica if you believe that personal information held about you is inaccurate or requires updating.

Depending on the circumstances and applicable requirements, you may also request information about how your personal information is being used or ask that certain information be corrected.

Some information may need to be retained even after a request is made where retention is necessary for clinical, legal, regulatory, accounting or other legitimate purposes.

Information About Minors

Where services are provided to a minor, appropriate consent from a parent, guardian or other authorized person may be required before consultation, treatment or collection of certain information.

The clinic may request additional information where necessary to verify authority to provide consent.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, systems, business practices or applicable requirements.

The current version published on this website will apply to information processed after the effective date of that version.

Contact Us About Privacy

If you have a question about this Privacy Policy or how your information is handled, please contact The Skin Lab Jamaica using the contact information provided on our website.

When contacting us regarding personal information, we may need to verify your identity before discussing or making changes to a record.