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The Skin Lab Jamaica
Cancellation, Rescheduling, Late Arrival & No-Show Policy
We understand that circumstances can change. This policy explains how appointment changes, cancellations, late arrivals and missed appointments are managed.
Important Booking Rule
Consultation and procedure appointments may be rescheduled a maximum of two (2) times, subject to availability and the notice requirements outlined below.
01
Rescheduling Appointments
Consultation, follow-up and procedure appointments may be rescheduled a maximum of two (2) times.
Rescheduling requests should be made at least 24 hours before the scheduled appointment time. All new appointment dates and times are subject to availability.
Once an appointment has already been rescheduled twice, it cannot be moved again under the original booking.
If you are unable to attend the appointment after two reschedules, a new appointment must be booked and a new applicable booking payment will be required.
02
Cancellations
If you need to cancel an appointment, please contact The Skin Lab Jamaica as early as possible.
Consultation and procedure booking payments are non-refundable except where The Skin Lab Jamaica determines that a refund is appropriate, including circumstances where the clinic is unable to provide the booked appointment.
Cancelling an appointment does not automatically transfer the payment to another appointment unless the clinic approves the change as a valid reschedule.
03
Late Cancellations
A cancellation or request to reschedule made less than 24 hours before the appointment may be treated as a late cancellation.
Where a late cancellation cannot reasonably be accommodated, the original booking payment may be forfeited and a new booking and payment may be required.
The clinic may consider exceptional circumstances at its discretion.
04
Late Arrivals
Clients are encouraged to arrive 10–15 minutes before their scheduled appointment time.
Arriving late may reduce the amount of time available for your consultation or procedure in order to avoid delaying clients scheduled after you.
If you arrive more than 15 minutes late, The Skin Lab Jamaica may determine that there is insufficient time to safely or appropriately complete the appointment.
Where the appointment must be moved because of late arrival, the change may count as one of the two permitted reschedules.
05
No-Shows
A client who does not attend the scheduled appointment and does not provide appropriate notice will be considered a no-show.
A no-show is not treated as a standard reschedule.
The booking payment associated with a no-show may be forfeited and a new booking and payment will normally be required before another appointment can be scheduled.
06
Procedure Appointments
Booking a medical aesthetic procedure does not guarantee that the requested procedure will be performed.
Treatment remains subject to professional assessment, medical suitability, clinical judgement and any required consultation before the procedure.
If the practitioner determines that the planned procedure should not proceed, The Skin Lab Jamaica will advise the client regarding the appropriate next steps.
07
Changes Made by The Skin Lab Jamaica
On occasion, circumstances outside the clinic's control may require an appointment to be changed or cancelled.
Where The Skin Lab Jamaica needs to change an appointment, the clinic will make reasonable efforts to contact the client and arrange another suitable date and time.
A reschedule initiated by The Skin Lab Jamaica will not count toward the client's two permitted reschedules.
08
How to Request a Change
Appointment changes should be requested using an official contact method provided by The Skin Lab Jamaica.
A request is not considered completed until the clinic confirms the new appointment date and time.
Please provide your booking reference when contacting the clinic so that your appointment can be located efficiently.
Acceptance of This Policy
By completing an online appointment booking and accepting the booking policies, you acknowledge that you have read and agreed to this Cancellation, Rescheduling, Late Arrival and No-Show Policy.